List of all tamers app and services terms and policies.
October 14, 2023
Refund Policy for Training Services
1. Introduction: At Tamers, we believe in transparency and client satisfaction. This refund policy elucidates our terms related to the deposit, free consultation, subsequent session charges, and the refund process.
2. Initial Deposit for First Session: Upon booking, clients will be required to deposit an amount equivalent to the charge of the first session. This deposit gives them exclusive rights to a free consultation with our team.
3. Free Consultation: After making the initial deposit:
4. Post-Consultation Decision: After the consultation:
5. Refund Policy for Subsequent Sessions: For any sessions after the first:
6. Refund Method: Refunds will be processed using the original payment method. If that's not feasible, we will liaise with the client to determine an alternative solution.
7. Exclusions: Refunds may not be granted in the following scenarios:
8. Policy Modification: Tamers reserves the right to modify this policy at any given time. Clients will be informed of any significant alterations.
9. Contact & Queries: For inquiries, clarifications, or refund requests, clients can reach our support team at https://www.tamers.ca/contact-us
June 27, 2023
These Service Terms govern your use of the Services. Capitalized terms not defined here will have the meanings in the Terms of Use, Enterprise Agreement, or other agreement you have with us governing your use of the Services("Agreement"). If there is a conflict between the Service Terms and your Agreement, the Service Terms and your Agreement, the Service Terms will control. For purposes of these Terms, "Content" includes "Customer Content."
Tamers disclaims all warranties for Beta Services. Warranties including any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, non-infringement, or satisfactory qualityand any warranties arising out of any course of dealing or usage of trade.
Tamers makes no representations or warranties for Beta Services, including any warranty that Beta Services will be generally available, uninterrupted or error-free, or that Content will be secure or not lost or damaged. Except to the extent prohibited by law.
July 2, 2024
We collect personal information relation to you ("Personal Information"). Personal Information You Provide: We collect Personal Information if you create an account to use our Services or communicate with us as follows:
When you create an account, we collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history, (collectively, "Account Information").
When using our services, we collect personal information that includes the input, file uploads, or feedback that you provide to our Services("Content").
When communicating with us, we collect your name, contact information, and the contents of any messages you send("Communication Information").
Interacting with our social pages, such as Instagram, Facebook, Twitter, Youtube, Linkedin. We will collect Personal Information that you elect to provide to us, such as your contact details(collective,"Social Information"). In addition to the companies that host our social pages, where they may provide us with aggregate information and analytics about our social media activity.
When you visit, use, or interact with our services, we receive the following information about your visit, use , or interactions("Technical Information"):
Information that your browser automatically sends when you use our Services. This Includes your Internet Protocol, address, browser type and settings, the date and time of your request, and how you interact with our website.
We automatically collect information about your use of the dog Services, such as the dog information, training performance, health, owner and animal relation, and types of content that you view, engage with and search in regards to dogs.
We may automatically collect information about your use of the client Services, such as the type of content that you view or engage with, requests linked with clients, communication methods used with clients, the client management features you use and the actions you take, as well as your time zone, country, the times and dates of access, type of devices, computer connection.
Information collected may depend on the type of device you use and its settings. Includes operating systems, device identifiers, name of devices and browsers you are using.
Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They are widely used to enhance the user experience by remembering your preferences, analyzing website traffic, and improving website functionality. We use cookies on our website to enhance your browsing experience and improve the functionality of our services. Cookies allow us to remember your preferences, analyze website traffic, and deliver personalized content and advertisements. By using cookies, we can provide you with a more seamless and tailored user experience, ensuring that our website meets your needs and interests. Additionally, cookies help us gather valuable insights into how our website is being used, allowing us to optimize and enhance its performance. However, refusing a cookie may in some cases cause you f rom using, or negatively affecting the function or display of, a website, or certain features.
We may use a variety of online analytics products that use cookies to help us analyze how users use our Services to enhance your experience when using the Services.
We may use Personal Information for the following purposes:
To improve our Services and conduct research;
To communicate with you;
To develop new programs and services;
To prevent fraud, criminal activity, or misuses of our Services
To protect the security of our IT systems, architecture, and networks;
To provide, administer, maintain and/or analyze the Services
To comply with legal obligations and legal process and to protect our rights, privacy, property, safety and/or that of our affiliates, third parties, or you.
To carry out business transfers
We may disclose aggregated or de-identified information so that it may no longer be used to identify you in usage of enhancing our services and conduct analysis and research. From time to time we may analyze the general behavior and characteristics of users and dogs of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally accessible. Aggregated information is data that has been combined and no longer identifies individuals, while de-identified information is modified to prevent identification. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We protect privacy by anonymizing and securing the information, and we commit not to re-identify or attempt to re-identify any individual from the aggregated or de-identified information we disclose, unless required by law. Our practices are designed to protect privacy and maintain the anonymized nature of the data.
In certain conditions or circumstances, we may provide your Personal Information to third parties without further notice to you, unless required by the law:
In the event of a business transfer, such as a merger, acquisition, or sale of assets, your personal information may be disclosed and transferred as part of the transaction. We take necessary measures to ensure that any transfer of personal information during a business transfer is carried out securely and in accordance with applicable privacy laws.
We may disclose your personal information, including information about your interaction with our Services, in response to lawful requests, such as subpoenas, court orders, or other legal processes, to comply with applicable laws and regulations. Also if we determine, in our sole discrection, that there is a violation of our terms, policies, or the law; to detect or prevent fraud or other illegal activity; to protect the safety, security, and integrity of our products, employees, clients, trainers and all animals, or the public; to protect against legal liability.
We may disclose your personal information to authorized vendors and service providers for the sole purpose of fulfilling our services and maintaining the functionality of our operations. Vendors may include, veterinary services, pet services, hosting services, cloud services, web analytics services, among others. Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing business duties to us.
We may disclose your personal information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Tamers Inc. Our affiliates may use the Personal Information we share in a manner in legal correspondence with this Privacy Policy.
June 27, 2023
Information below entails the data usage and retention policies regarding the Tamers App.
Tamers will use dog data submitted by trainers and customers via our app to train or improve our models in order to advance the accuracy and quality of service provided.
The data submitted by trainers and customers through our app, specifically related to dog information, is primarily utilized for training and improving our models. By leveraging this data, we can refine our algorithms and develop more accurate predictions, recommendations, and insights for dog-related services.
The data provided by trainers and customers plays a crucial role in advancing the performance of our models. It helps us understand various aspects of dog behavior, preferences, and characteristics, enabling us to deliver better and more personalized services to our users.
To protect the privacy of our users, we take measures to anonymize and aggregate the data whenever possible. This means that any personal identifiers, such as names or contact information, are removed or transformed into non-identifiable forms. Aggregated data is combined with other similar data points to identify trends and patterns, ensuring individual user information remains anonymous.
We respect the rights of trainers and customers in controlling their data. Users have the option to withdraw consent at any time and delete their data. Our app provides settings and preferences where users can manage their data and delete it if they wish to do so.
We retain the data for a reasonable period necessary to achieve the intended purposes. The duration may vary depending on the nature of the data and the ongoing need to improve our models. However, we do not retain personal data longer than necessary and follow applicable legal and regulatory requirements for data retention and disposal.
We employ stringent security measures to protect the data we collect. This includes encryption, access controls, and regular audits to safeguard against unauthorized access, disclosure, or misuse of the information.
We collaborate with trusted partners or service providers who assist us in data processing, subject to strict confidentiality obligations and only for the purposes stated in this policy and for the betterment of the societal integration of dogs and the advancement of the pet service industry.
We comply with applicable data protection laws and regulations, ensuring that the collection, processing, and storage of data are done lawfully and ethically.
June 27, 2023
These Terms of Use ("Terms") govern your use of Tamers Inc.'s website and any associated services or features (collectively referred to as the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any provision of these Terms, you may not use the Service.
Account Registration: In order to access certain features of the Service, you may be required to create an account. You agree to provide accurate, complete, and updated information during the registration process. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Access to the Service: Tamers Inc. grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes, subject to your compliance with these Terms.
Acceptable Use: You may access, and we grant you non-exclusive right to use, the Services in accordance with these Terms. You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You shall not engage in any activity that interferes with or disrupts the functioning of the Service or its associated networks.
Feedback: We appreciate you testing our beta app and value your feedback, comments, ideas, proposals and suggestions for improvements. If you provide such things, we may use it without restriction or compensation to you.
Prohibited Conduct: When using the Service, you agree not to: (i) Violate any applicable laws or regulations; (ii) Infringe upon the intellectual property rights or other rights of third parties; (iii) Transmit any unauthorized or unsolicited advertising, promotional materials, or spam; (iv) Interfere with or disrupt the Service or its associated networks; (v) Attempt to gain unauthorized access to any part of the Service or its systems; (vi) Engage in any activity that may harm, exploit, or endanger minors or dogs; (vii) Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
Third Party Services: Any third party services, software, or any other products you use in connection with the Services are subject to their own terms, and we are not responsible for third party products.
User Content: You may have the opportunity to submit, post, or upload content to the Service ("User Content"). By submitting User Content, you represent and warrant that you have all necessary rights and permissions to do so, and that your User Content does not violate any third-party rights or applicable laws. Tamers Inc. does not claim ownership of User Content, but you grant Tamers Inc. a worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, modify, adapt, and display the User Content in connection with the provision of the Service.
Accuracy: Data analytics, machine learning and artificial intelligence are constantly changing and requires consistent feedback, analysis and improvement. We are constantly working with experts to improve our Services to make them more accurate, safe, reliable and beneficial to your, your clients, and every dogs life. Given the probabilistic nature of data and machine learning, use our Services may in some situations result in inaccurate Output that does not reflect actual performance of behavior, health and tasks. You should evaluate the accuracy of any Output as appropriate for your use case.
Prohibited Content: You agree not to submit any User Content that: (i) Is unlawful, defamatory, obscene, or harmful; (ii) Violates the privacy or publicity rights of any person; (iii) Contains viruses, malware, or other harmful code; (iv) Harasses, threatens, or discriminates against any individual or group.
Subscription Fees: Some features of the Service may require payment of subscription fees. By subscribing to the Service, you agree to pay all applicable fees and charges. Subscription fees are non-refundable unless otherwise stated.
Payment Information: You agree to provide accurate and complete payment information. By providing payment information, you authorize Tamers Inc. or its designated payment processor to charge the specified amount for the selected subscription plan.
Price Changes: We may change our prices by posting notice to your account and/or to our website. Any price changes will be applicable to the Fees charged to your account immediately after the effective date of such change. Price Increases will be effective 15 days after they are posted, except for increases made to Beta Services(as defined in our Service Terms), or for legal reasons.
Confidentiality Information: During your use of the Service, you may have access to confidential or proprietary information belonging to Tamers Inc. You agree to maintain the confidentiality of such information and not to disclose or use it for any purpose other than as necessary to use the Service.
Data Privacy: The collection, processing, and storage of your personal information are subject to Tamers Inc.'s Privacy Policy. By using the Service, you consent to the collection, processing, and storage of your personal information as described in the Privacy Policy.
Data Security: Tamers Inc. takes reasonable measures to protect the security and integrity of the Service and your personal information. However, you acknowledge that no data transmission or storage system can be guaranteed to be 100% secure.
Term: These Terms shall remain in effect until terminated by either party.
Termination and Effect on Termination: Tamers Inc. may, in its sole discretion, suspend or terminate your access to the Service at any time and for any reason, including but not limited to a violation of these Terms. Upon termination, you will stop using the Services and you will promptly return or, if instructed by us, destroy any Confidential Information.
Indemnity: You agree to indemnify, defend, and hold harmless Tamers Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection with: (i) Your use of the Service; (ii) Your violation of these Terms; (iii) Your violation of any rights of another person or entity.
Disclaimer of Warranties: THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. TAMERS INC. MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE SERVICE, ITS CONTENT, OR ITS AVAILABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TAMERS INC. DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation on liability: IN NO EVENT SHALL TAMERS INC. OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAMERS INC.'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OR USING THE SERVICE. THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Term: YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:
MANDATORY ARBITRATION: These Terms shall be governed by and construed in accordance with the law of set Jurisdiction. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration. except that you have the means and right to opt out of these arbitration terms, and future changes to these arbitration terms, by contacting us within 30 days of agreeing to these arbitration terms or the relevant changes.
Severability: If any part of this Section is found to be illegal or unenforceable, the remainder will remain in effect, except that unenforceability would allow Mass Filling, or a finding of partial illegality or representative arbitration, this section will be unenforceable in its entirety. Nothing in this section will be eligible to be waived or elsewise limit the right to seek injunctive relief from the public or any other non-waivable right, pending a ruling on the matter of such claim from the arbitrator.
Entire Agreement: These Terms constitute the entire agreement between you and Tamers Inc. regarding the use of the Service, superseding any prior agreements or understandings.
Use of Brands: You may not use Tamers Inc. or any of its affiliates' names, logos, or trademarks, without our prior written consent.
Relationship of the Parties: These Terms do not create a partnership, agency, joint venture or relationship between you and Tamers Inc. or any of Tamers Inc. Affiliates. Tamers Inc. and you are independent contractors and neither party will have the binding power to to incur obligation on the other's behalf or bind the other without the other party's prior written consent.
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you have any questions or concerns regarding these Terms, please contact us at info@tamers.ca